Terms and Conditions

 Online Bookings

1.1 The following terms apply if the User uses a credit/debit card to secure a booking through the Web Site.

1.2 Game slots & packages are sold by Laserquest Swindon at standard prices.  By placing a booking through the Web Site, the User is placing a booking request on the Terms that is only deemed accepted by and binding on Laserquest Swindon once it has processed valid payment and sent the User email confirmation of the User's booking. 

1.3 A remote payment booking fee is not currently being charged, but Laserquest Swindon reserves the right to charge a booking fee in the future.

1.4 The email confirmation of a booking will set out the details of the games / package booked and the total amounts paid to Laserquest Swindon.  Once this confirmation has been sent, the booking deposit and remote payment fee are non-refundable.  Laserquest Swindon are not responsible in the event that the User selects the wrong games / package when booking online via the Web Site.

1.5 Where an outstanding balance remains on the booking, this outstanding balance will be payable either in advance of the booking in the case of parties or on the day of the booking at the latest.  Details of when we will collect the final payment will be set out in more detail in the email confirmation of the User’s booking. 

1.6 To make any payment by credit/debit card, the User must provide the cardholder's name, address and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and/or issue number. 

1.7 Transactions will appear on the cardholder's bank or card statement as a payment to "Laserquest Swindon".

1.8 Laserquest Swindon will endeavour to operate its games in accordance with its advertised times. However, there will be instances when its ability to run a game is impaired by circumstances beyond its control. In such situations, Laserquest Swindon reserves the right to cancel a game, vary the time it runs a game or provide customers with an alternative game time.  If Laserquest Swindon does have to cancel a game, Laserquest Swindon shall only refund the admission price for that game or a proportion equal to the game time lost along with any handling fee paid for the relevant booking, and no other costs.

Laserquest Swindon’s Entry Policy

2.1 Laserquest Swindon staff members are present to ensure the correct use of the Laserquest equipment, and to implement the centre rules.

2.2 We advise flat shoes with a sole that grips.

2.3 Lost button cell key-tags will be charged for at £5 each

2.4 No alcohol, food or soft drink may be brought onto the premises.  Only food and drink bought on the premises may be consumed on the premises, with the exception of Birthday Cakes.

2.5 No food or beverages may be taken in or consumed in the kit up area or the arena.

2.6 Due to the size of the Laserquest equipment and the nature of the game, it is deemed impractical for children under the age of 6, please try our free birthday trial to best assess its suitability.

2.7 At all times children are the responsibility of the supervising adult. Laserquest Swindon does not provide services of supervision to children using the centre.

2.8 Disruptive, antisocial or violent behaviour by a customer or group of customers directed toward other customers or staff members will result in the offending customer or group of customers being required to leave the premises immediately without any entitlement to a refund. What constitutes disruptive, antisocial or violent behaviour shall be determined at the sole discretion of the Duty Manager and includes both physical and verbal abuse. Any such occasion will be reported to the police.

2.9 Anyone deemed to be under the influence of illegal substances will be refused entry to the centre.  Persons who have consumed intoxicating beverages may be refused entry based on their state.

2.10 Laserquest Swindon does not accept responsibility for lost or damaged possessions.


2.11 All players participate at their own risk. Laserquest Swindon does not accept liability for loss or injury of whatever nature, caused through misuses of the equipment or lack or parental supervision or failure to comply with the Arena Rules.

2.12 Laserquest is played in a dark, smoky and unfamiliar environment, if you are unsure about whether this is suitable or not please discuss your concerns with a member of staff.

2.13 Players must arrive at least 15 minutes before their first game. Games may be on occasion delayed; late arrivals may miss their game in which case no refund will be offered.

2.14 General public games are open to players of all ages and abilities.


2.15 The maximum number of packs available is subject to change. Whilst every effort is made to maintain the maximum number of packs there may be occasions when this is not possible.

2.16 Please notify changes in group size for any party booking 24 hours before your booking. Should you bring less players on the day than you have booked for we reserve the right to charge the full amount for the absent players.

2.17 The company reserves the right to alter times, attractions and prices without notification.

2.18 The company reserves all rights to admission.

2.19 Terms and conditions are subject to change. Please check before participating.

Arena Rules

3.1 NO RUNNING.

3.2 FLAT OR LOW HEELED FOOTWEAR ONLY.

3.3 NO PHYSICAL CONTACT WITH OTHER PLAYERS.

3.4 NO CLIMBING ON THE SCENERY.

3.5 NO CROUCHING OR LYING DOWN.

3.6 NO USE OF FOUL OR ABUSIVE LANGUAGE

3.7 ANY PERSON WITH A MEDICAL CONDITION SHOULD CONSIDER THAT LASER QUEST IS A GAME THAT REQUIRES SIGNIFICANT PHYSICAL EXTERTION.

Refund and Cancellation Policy

4.1 Please note that for any advanced bookings you will be charged a non refundable deposit.  The deposit amount is 50 per cent of the total cost of the booking including any extras.

4.2 Should you need to cancel the booking then you will lose your deposit. 

4.3 Should you need to move your booking then it is at the sole discretion of the management as to whether they will allow this.  In the event that this is not possible then you will have deemed to have cancelled the booking and will lose your deposit.

4.4 In extreme circumstances the management reserve the right to refund your deposit. 

4.5 The company can be contacted at: 

Trading Address:                
Laserquest Swindon,
Shaw Ridge Leisure Park,
Whitehill Way,
Swindon,
SN5 7DN.
Telephone : 01793 758 758

Registered Address:
Laserquest Swindon Ltd,
261 Bishopsworth Road,
Bedminster Down,
Bristol,
BS13 7LH.
Company No. 06479143